Address, Telephone, E-mail, Website
Office Phone 3-1-1, press 1 for English and 4 for Social Services
Toll Free Phone 1-800-855-0511
TTY Phone 613-580-2401
Fax 613-560-0617
Located In Community Ottawa
Address 2020 Walkley Rd
Ottawa, ON K1G 6S6
View Google Map
Intersection Conroy Rd and Walkley Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Parking Free parking
Description and Services
Description (Service) COVID-19 (1 June 2020): Due to COVID19, all four ESS Centres are temporarily closed. Applications for all services can be completed over the phone or online. Staff are available to help by phone or email. Existing clients can call or email their caseworker. Social service hubs are closed, their activities and workshops cancelled.

Helps Ottawa residents who cannot afford to pay for items or services needed to maintain their housing and for health items that are not available through other programs

May help to pay for/provide:

* urgent dental care, including dentures
* eye exams and glasses
* fuel/gas/hydro arrears, deposits and reconnection fees
* rent arrears and deposits
* Assistive Devices Program (ADP) 25% consumer contribution
* bathroom aids
* surgical and diabetic supplies
* cremations and burials
* beds, cribs, high chairs
* stove, refrigerator where not provided by landlord
Hours COVID-19 -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ottawa (City of)
Eligibility Financial eligibility is based on maximum asset levels and Low Income Cut-off (LICO) after tax amounts. * For certain items, verification from a third party may be needed. 
Individuals in receipt of Ontario Works and Ontario Disability Support Program (ODSP) are only eligible to receive the ADP 25% coverage from the Essential Health and Social Supports.
Application Call 3-1-1 * persons in receipt of Ontario Works or Ontario Disability Support Program (ODSP) who need help should contact their caseworker * persons with a low income can be assessed for eligibility by calling 3-1-1
Languages English ; French
Fees None
Service Categories Appliances ; Burial/Cremation Expense Assistance ; Furniture ; Insulin Injection Supplies ; Medical Expense Assistance ; Occasional Medical Equipment/Supplies ~ Surgical Patients ; Rent Payment Assistance ; Rental Deposit Assistance ; Undesignated Temporary Financial Assistance ; Utility Assistance
Waiting List No, but depending on the nature of the request and the ability to provide the documentation required, the decision may take up to one month.
Contact Information
Primary Executive Cynthia Donovan, Coordinator; Phone: 613-580-2424 ext 41688; Email:
Additional Information
Resources Website

Agency Overview

Services at this Location

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