Service: Community and Social Services - Child Care Subsidy Program
|Record #: OCR0846||Last Modified: 18 Jun 2020||Last Full Update: 09 Aug 2018|
|Address, Telephone, E-mail, Website|
|Office Phone||3-1-1, 1 for service in English or 2 for French; option 4 for daycare; then, option 4 again|
|Fax||Varies according to where the service is needed|
|Located In Community||Ottawa|
|Address||100 Constellation Dr, 2nd Floor
Ottawa, ON K2G 6J8
View Google Map
|Intersection||Centrepointe Dr and Baseline Rd|
|Bus Route Notes||OC Transpo OC Travel Planner or Route Timetable|
|Physical Access||Fully Accessible|
|Description and Services|
|Description (Service)||COVID-19 (24 Mar 2020): Due to COVID19, individuals are asked NOT to visit ESS Centres. Applications can be completed over the phone or online. ESS Centres remain open, but business hours are reduced to Mon-Fri 10 am-3 pm as of March 25, 2020.
City of Ottawa Child Care Registry and Waitlist (Subsidy) * helps parents find licensed child care for centre-based and home-based child care in Ottawa * full fee and subsidy available
Parents must log in every 60 days to ensure their profile stays active and is up-to-date * parents will receive automatic notifications prompting them to log in * failure to log in to the system may result in their application(s) being de-activated after 120 days
|Hours||Mon-Fri 8 am-4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug|
|Eligibility||Ages: 18 year(s) and under
Families living in Ottawa with children 12 years and under (11 to 18 in exceptional circumstances) * parents must be working, looking for work, or going to school * parents must meet certain financial requirements and reason for care
The amount of subsidy is determined by an “income test” based on Line 236 of the most recent Federal Notice of Assessment for each parent * parents can try the Child Care Fee Subsidy Calculator to see if they qualify for a subsidy.
|Application||To apply to the Registry and/or Waitlist, parents can go online and select “Child Care Registry and Waitlist”.
For calls about technical issues (problems with the browser, system errors and computer problems), parents can call or e-mail the technology provider OneHSN System by phone at 1-888-722-1540 or by e-mail at Support@OneHSN.com Monday to Friday, 8 am to 5 pm (with the ability to leave a message and calls will be returned the next business day).
Parents who do not have access to a computer and/or Internet but still want to complete their application online can visit any of the Employment and Social Services Centres:
Central: 370 Catherine Street, Ottawa ON, K1R 5T5
East: 2339 Ogilvie Road, Ottawa ON, K1J 8M6
South: 2020 Walkley Road, Ottawa ON, K1G 6S6
West: 100 Constellation, 2nd floor East, Ottawa ON, K2G 6J8
|Languages||English ; French|
|Fees||Service ; Fee assistance available for those who meet the criteria ; assistance is provided by the City of Ottawa.|
|Service Categories||Child Care Expense Assistance ; Child Care Provider Referrals|
|Primary Contact||Erin North, Program Support Consultant; Phone: 613-580-2424 ext 26573; Email: firstname.lastname@example.org|
|Primary Executive||Janice Burelle, General Manager, Community and Social Services; Phone: 613-580-2424 ext 44239|