Ottawa. City Operations

Site: Ottawa - Constellation Dr - 2nd Flr

Service: Community and Social Services - Child Care Subsidy Program

Address, Telephone, E-mail, Website
Office Phone 3-1-1, 1 for service in English or 2 for French; option 4 for daycare; then, option 4 again
TTY Phone 613-580-2401
Fax Varies according to where the service is needed
E-Mail childcare@ottawa.ca
Website ottawa.ca/en/residents/social-services/childrens-services/apply-child-care#
Located In Community Ottawa
Address 100 Constellation Dr, 2nd Floor
Ottawa, ON K2G 6J8
 
View Google Map
Intersection Centrepointe Dr and Baseline Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (24 Mar 2020): Due to COVID19, individuals are asked NOT to visit ESS Centres. Applications can be completed over the phone or online. ESS Centres remain open, but business hours are reduced to Mon-Fri 10 am-3 pm as of March 25, 2020. 
 
City of Ottawa Child Care Registry and Waitlist (Subsidy) * helps parents find licensed child care for centre-based and home-based child care in Ottawa * full fee and subsidy available 
 
Parents must log in every 60 days to ensure their profile stays active and is up-to-date * parents will receive automatic notifications prompting them to log in * failure to log in to the system may result in their application(s) being de-activated after 120 days
Hours Mon-Fri 8 am-4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug
Areas Served Ottawa
Eligibility Ages: 18 year(s) and under Families living in Ottawa with children 12 years and under (11 to 18 in exceptional circumstances) * parents must be working, looking for work, or going to school * parents must meet certain financial requirements and reason for care

The amount of subsidy is determined by an “income test” based on Line 236 of the most recent Federal Notice of Assessment for each parent * parents can try the Child Care Fee Subsidy Calculator to see if they qualify for a subsidy.
Application To apply to the Registry and/or Waitlist, parents can go online and select “Child Care Registry and Waitlist”. 
 
For calls about technical issues (problems with the browser, system errors and computer problems), parents can call or e-mail the technology provider OneHSN System by phone at 1-888-722-1540 or by e-mail at Support@OneHSN.com Monday to Friday, 8 am to 5 pm (with the ability to leave a message and calls will be returned the next business day). 
 
Parents who do not have access to a computer and/or Internet but still want to complete their application online can visit any of the Employment and Social Services Centres:  
Central: 370 Catherine Street, Ottawa ON, K1R 5T5 
East: 2339 Ogilvie Road, Ottawa ON, K1J 8M6 
South: 2020 Walkley Road, Ottawa ON, K1G 6S6 
West: 100 Constellation, 2nd floor East, Ottawa ON, K2G 6J8
Languages English ; French
Fees Service ; Fee assistance available for those who meet the criteria ; assistance is provided by the City of Ottawa.
Service Categories Child Care Expense Assistance ; Child Care Provider Referrals
Waiting List Yes
Contact Information
Primary Contact Erin North, Program Support Consultant; Phone: 613-580-2424 ext 26573; Email: erin.north@ottawa.ca
Primary Executive Janice Burelle, General Manager, Community and Social Services; Phone: 613-580-2424 ext 44239
Additional Information
Resources Website

Agency Overview

Locations for this Service


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